At aoiraloom we respect your privacy and are committed to protecting your personal information.
When you place an order or contact us, we may collect information such as your name, phone number, email address, billing/shipping address and order details.
We use this information only for purposes such as:
- Processing and delivering your orders
- Providing customer support
- Sending order-related updates
- Improving our website and services
- Preventing fraudulent or unauthorized transactions
We do not sell your personal information to third parties. Your information may be shared with trusted service providers such as payment processors and delivery partners when necessary to complete your order.
We use reasonable security measures to protect your information.
By using our website, you agree to the practices described in this Privacy Policy.
For privacy-related questions, please contact us through our Contact Us page.
Exchange & Refund Policy
We want you to receive your order in good condition.
Damaged or Defective Product
If your product arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos/videos of the product
- Photos/videos of the packaging
- A brief description of the issue
After reviewing the issue, we may offer a replacement or refund, depending on the situation.
Wrong Product
If you receive a product different from what you ordered, contact us within 48 hours of delivery. We will review the issue and arrange an appropriate resolution.
Change of Mind
For hygiene and product-safety reasons, opened or used personal-care/massager products may not be eligible for return or exchange unless the product is defective or incorrect.
Return Conditions
The product may need to be returned in its original condition and packaging. Products that have been damaged due to misuse, improper handling or normal wear and tear may not qualify for a return.
Refund
If a refund is approved, it will be processed through the applicable payment method. Processing time may vary depending on the payment provider or bank.
For any return or refund request, contact our customer support with your order number.